Returns & Exchanges
At DOMA Coffee Roasting Company, we want you to love your brew, but due to the perishable nature of roasted coffee, we can only offer returns or exchanges on brewing equipment and apparel. If you are unsatisfied with your coffee purchase, please reach out to our team within 14 days of receipt so we can make it right.
Contact Support
Email our customer service team with your order number and the reason for your return or exchange request.
Receive Authorization
Wait for a Return Merchandise Authorization (RMA) and a prepaid shipping label for non-perishable equipment or merchandise.
Pack and Ship
Securely package the items in their original packaging and drop the parcel off at your nearest authorized shipping carrier location.
Refund Processing
Once we receive and inspect your returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing